Your Auto Glass FAQ DDO Resource
Welcome to our auto glass FAQ DDO page. Here you'll find answers to the most common questions about windshield repair and replacement. Our team at Magic Vitres has served Dollard-des-Ormeaux for years. As a result, we know exactly what our customers want to know.
This auto glass FAQ DDO guide covers everything. For instance, you'll learn about repair vs. replacement, insurance coverage, and ADAS calibration. In addition, we explain our process, timing, and warranty details. Therefore, you can make informed decisions about your vehicle's glass.
Can't find your answer in this auto glass FAQ DDO guide? No problem. You can request a free quote or call us directly. We're happy to help with any questions.
Moreover, we work with all major Quebec insurers. This includes Desjardins, Intact, TD, and La Capitale. Furthermore, most repairs take only 30 minutes. As a result, you can often wait while we work.
Finally, all our services include a limited lifetime warranty. We stand behind our work. For official Quebec road safety information, visit the SAAQ website.
Auto Glass FAQ DDO: Windshield Repair
How long does windshield chip repair take?
Most chip repairs take 20–30 minutes. You can wait at our DDO shop while we work. There's no curing time, so you can drive away right after.
Can all windshield chips and cracks be repaired?
No, not all damage can be repaired. We can fix chips smaller than a quarter. We can also fix cracks up to 15 cm long. However, damage in the driver's line of sight usually needs full replacement.
Will the chip be invisible after repair?
Repair improves the look and stops spreading. However, it may not be 100% invisible. Small traces can remain on larger chips. That said, the strength of your windshield will be fully restored.
How soon should I get a chip repaired?
As soon as possible. Temperature changes and road bumps can spread a small chip overnight. Therefore, a quick repair today can save you from a costly replacement later.
What types of damage can you repair?
We repair stone chips, bullseye chips, star breaks, and small cracks up to 15 cm. If you're not sure about your damage, request a free quote or call us directly.
Windshield Replacement
How long does windshield replacement take?
Most replacements take 45–60 minutes. However, you must wait one hour after before driving. This lets the adhesive cure properly. If your car needs ADAS calibration, add 30–45 more minutes.
When do I need replacement instead of repair?
You need replacement when damage is larger than a quarter. Also, cracks longer than 15 cm need replacement. The same applies to damage in the driver's view or at the windshield edge. We always recommend the best option for you.
Do you use OEM or aftermarket glass?
We use OEM or OEM-equivalent glass. This meets all Canadian safety standards. As a result, the glass matches your vehicle's original specs for fit, clarity, and safety.
Can I drive right after windshield replacement?
No. You must wait at least one hour for the adhesive to cure. Also, avoid car washes for 24 hours. In addition, keep windows slightly open for the first day. Finally, don't remove the retention tape for 24 hours.
Will my new windshield be as strong as the original?
Yes. When properly installed, your new windshield is just as strong. Your windshield provides up to 30% of your car's structural strength. That's why proper installation matters. All our work includes a limited lifetime warranty.
Auto Glass FAQ DDO: Insurance Coverage
Is windshield repair covered by insurance?
In most cases, yes. Many Quebec insurers cover repair at 100% with no deductible. This is because insurers prefer a small repair over a full replacement later. We check your coverage before any work begins.
Is windshield replacement covered?
Yes, if you have comprehensive coverage. You pay your deductible, and insurance covers the rest. However, some policies include glass with no deductible. Check your policy or ask us to verify for you.
Which insurance companies do you work with?
We work with all major Quebec insurers. This includes Desjardins, Intact, TD Insurance, La Capitale, Belair Direct, SSQ, and Promutuel. We handle the paperwork and bill your insurer directly.
Will a claim increase my premium?
Usually, no. Glass claims under comprehensive coverage are "no-fault" claims. As a result, they typically don't affect your premium. That said, policies vary. Check with your insurer if you're concerned.
What if I don't have insurance?
No problem. We offer competitive prices for customers paying directly. Request a free quote and we'll give you a clear price with no hidden fees.
ADAS Calibration
What is ADAS calibration?
ADAS stands for Advanced Driver Assistance Systems. These include lane departure warning, collision warning, and auto emergency braking. Many use a camera on your windshield. After replacement, this camera must be recalibrated to work properly.
Does my car need ADAS calibration?
If your car was built after 2015, it likely does. This applies if you have any driver assist features like lane keep, collision warning, or auto-braking. We check your vehicle and let you know before any work.
How long does ADAS calibration take?
It typically takes 30–45 minutes. This depends on your car's make and model. Since it's done after windshield replacement, plan for about 2 hours total.
What if I skip ADAS calibration?
Skipping it is dangerous. Your safety systems may give wrong warnings. They may also fail to detect cars or people. In addition, some cars will show warning lights until calibration is done.
Is ADAS calibration covered by insurance?
Yes. When calibration is needed after a covered replacement, most insurers include it. We confirm coverage and handle all paperwork. Learn more about our ADAS calibration service.
Auto Glass FAQ DDO: Side & Rear Windows
Can side windows be repaired?
No. Side windows are made of tempered glass. This type shatters into small pieces when broken. Therefore, they can only be replaced, not repaired. The good news is replacement is quick — often under an hour.
How long does side window replacement take?
Most take 30–60 minutes. The time depends on the vehicle and window location. You can usually drive away right after we finish.
Do you replace rear windows with defrosters?
Yes. We replace rear windows with built-in defrosters, antennas, and tinting. We restore all electrical connections so your defroster works like new.
My car was broken into — can you help?
Yes. We offer same-day emergency service for break-ins. We replace your glass quickly so your car is secure. If you're filing a claim, we handle the paperwork. Request a free quote or call us now.
Do you replace quarter panel and vent windows?
Yes. We replace all auto glass types. This includes quarter panels, vent windows, and fixed glass. Bring your car to our DDO shop or request a free quote.
Sunroof Repair & Replacement
Do you repair sunroof glass?
We mainly replace sunroof glass rather than repair it. Sunroof glass is tempered or laminated. As a result, most damage requires full replacement. We can replace cracked or broken sunroof glass for most vehicles.
My sunroof is leaking — can you fix it?
Yes. Leaks often come from clogged drains, worn seals, or bad alignment. We find the source and fix it. Sometimes the glass seal needs replacement.
How long does sunroof replacement take?
It usually takes 1–2 hours. The time depends on your car and sunroof type (pop-up, sliding, panoramic). Request a free quote or call us for an exact estimate.
Do you work on panoramic sunroofs?
Yes. We service all sunroof types. This includes pop-up, sliding, tilt-and-slide, and large panoramic roofs. These bigger panels need special handling. We have the expertise to do it right.
Is sunroof replacement covered by insurance?
Yes, with comprehensive coverage. Damage from vandalism, falling objects, or accidents is typically covered. You pay your deductible, and insurance covers the rest. Learn more about our sunroof services.
Auto Glass FAQ DDO: General Questions
What areas do you serve?
Our DDO shop serves the entire West Island. This includes Pierrefonds-Roxboro, Kirkland, Pointe-Claire, Dorval, Beaconsfield, Baie-D'Urfé, Sainte-Anne-de-Bellevue, Île-Bizard, Lachine, Saint-Laurent, and Laval. We're at 4700F boul. des Sources, near Highway 40.
Do you offer free estimates?
Yes. All estimates are free with no obligation. You can request a quote online, call us, or visit our shop.
Do you offer same-day service?
Yes. Most repairs and many replacements are done the same day. For windshield replacement, we recommend booking ahead. This ensures we have your glass in stock. Emergency service for break-ins gets priority.
What warranty do you offer?
All our work includes a limited lifetime warranty. This covers workmanship defects, installation issues, and seal leaks. The warranty lasts as long as you own the car. See our full warranty policy for details.
Is it illegal to drive with a cracked windshield?
Yes, if it blocks your view. Quebec's Highway Safety Code bans driving with an obstructed windshield. Fines range from $100 to $200. More importantly, a cracked windshield is a safety risk. Get it fixed as soon as possible.